Customer Mailbox — Restored Faith

As always, we love to hear from our satisfied customers. Thanks to Eric, who recently wrote to Don Ayres Honda general manager John Dullaghan about a great experience in our service department. Thanks also to everyone who takes the time to keep in touch with us via Facebook, Twitter, email and good ‘ole fashioned snail mail. Keep those letters coming!

Mr. Dullaghan,

It is not often I take the time to articulate the professionalism and competency I experience in my business dealings, but this is one time I will. Service advisor Ben Rose and service manager Doug Settle are two such examples of individuals who I want to let you know are doing a great job. Please allow me to take some of your valuable time to let you know about my experience.

I recently had a mechanical breakdown with my wife’s 2008 Odyssey. The breakdown was caused by a known problem with the motor and its ultimate repair was included as part of an American Honda class-action lawsuit settlement. From my first experience with Ben Rose, I could tell I was in “good hands.” His communication, follow-through, honesty and commitment to making me, the customer, happy was evident from the start. When Doug Settle got involved, he was professional, friendly and determined to assist in any way he could.

These gentlemen, in my judgment, are assets to your operation. Quite frankly, these two have restored my faith in dealer-operated service departments. I am sure they exemplify these traits on a daily basis and my experience with them is by no means unique. They will probably say “they were just doing their job,” although, I hope you have the opportunity to recognize these men in some meaningful way for a job well-done.

Regards,
Eric
Owner, 2008 Honda Odyssey