Customer Testimonials
Go in for oil change it took almost 2 hours. Not very happy with the service
We drove from Cleveland OH to Fort Wayne to purchase a CPO Pilot that we found online. Our experience was so amazing- Greg, our sales rep, was friendly and incredibly helpful yet never pushy. He was so quick with communication- he even took a few videos of the car to send us- in one, he pointed out any dings or scratches he could see since we couldn’t come in person! When we did finally go to test drive and complete the purchase, everyone at the dealer was also wonderful- friendly and professional. We highly recommend this dealer and would ...
Matt did a great job, I felt good about the trade in value that was offered as well as the deal on our new Pilot.
I brought my truck in for the fuel pump recall. And I had other issues resolved at the same time.
The people there seem very nice and were able to help out with the process
DAN WAS FRIENDLY AND PROFESSIONAL. SERVICE WAS PERFORMED IN A REASONABLE TIME FRAME
My service representative , Addison, is and has always been excellent at customer service. He answers all my questions and always has patience.
service advisor was good and recall was completed timely
It was a good experience buy our new Passport. Andy is a great person to work with.
Meagan K. was awesome to work with and she made sure we got the exact vehicle we were looking for, even though they didn't have it on the lot and we were in a decent time crunch needing to get a vehicle. From our first visit she made sure to explain the differences in trim levels and what is standard vs add-ons by the dealer. And on the day we picked up our new car she made sure to walk my wife through all the features and make sure everything was set just right! If you're looking for ...
Dillion Steenport did a great job tanning care of my service needs for my 2020 CRV. He is friendly, caring and kept me informed as to the status of my service. Thank you Dillion. Seed you soon for an oil change. 😊 God bless, Rob :^)
Ron Conner total pro . He explained what service would occur and why never any problems .
Service is impeccable. Trust them 110%. They are like family.
Went in on a Saturday morning, kinda knew what I wanted and by noon we had a deal. Appreciate Shawn's help in getting me the SUV that I hope will be the last I need to buy.
The waiting room was very clean and spacious. Lots of room to spread out and enjoy the scene
Dillon and the Don Ayers Honda team delivered flawless service! Fast, meticulous, and truly outstanding—my only choice for vehicle maintenance.
Always enjoy working with Jeremy. Very friendly and conscientious. Glad to get recall taken care of. He always makes it a positive experience.
Very open and comfortable place to stay while car is being serviced. Very clean too!
I just moved to Fort Wayne and it was my first time going to a Honda dealership to get my car serviced since I got the vehicle. It was a great experience. I am terrible I remembering names but my technician was super friendly and knowledgeable. I felt safe and well taken care of.
Ron is amazing to work with! He always has a smile, he communicates clearly, I know what to expect at every visit. He takes good care of us and our Pilot!
Excellent service.
Great service , nice staff.waiting areas are very nice. Coffee Provided is very good. Thanks
Marissa is an exceptional sales person. She was very attentive to our needs and very friendly. Marissa made our purchase easy and addressed all questions. Thank you, Marissa!!
They got me in really quick and out really fast when no one would even look at my car
Trent went above and beyond with our experience at Don Ayers. We were blown away with his professionalism, charisma, and ability to answer all of our questions. Fantastic job.
I was very happy with my experience. Courtney was SO friendly, informative, and helpful. My wait was pleasant enough, but I was disappointed that the shuttle never came, I could have done things in the two hour wait. A big disappointment was later at home when we found a large handful of mouse-nest materials where the engine filter had been supposedly checked. Why was it not removed???
My advisor did a great job of keeping me informed of what my car needed done and kept me updated. Plan on staying a good 3 hours though. It's never a quick experience!
My experience was professional and friendly. Randall Kirk Georgi
Can't say enough good things about the buying and selling experience at Don Ayers. For selling, the certified pre-owned is great to work with and gave me a better offer than Carvanna and didn't charge $500 to come to Fort Wayne to pick it up. Ask for Austin Luke on the pre-owned side!
Appreciated the no pressure sales approach and the explanation of the car's accessories, however, I am disappointed that this model did not have a radio that was satellite ready so I could use Sirius XM. I've had to use my IPhone to activate the stations I have listened to in the past. I also miss the power seat that I had on my 2013 Chevy Equinox. Like the solidarity of the vehicle and comfortable bucket seat on the driver's side. Appreciate the space at the back of the luggage area for now I can place my golf clubs ...
Dillon was great and very helpful. It did take quite a while for an oil change though.
Dillon did excellent work as he always does.
Everyone was courteous and honest about the time frame involved in getting this replacement taken care of. Thank you for getting me scheduled early.
Pleased with the car and the salesman… I did get lied to about the finance… was suppose to be through Honda at a special APR then when get to the dealership the next day was financed through a credit union and the APR was higher… then got guilted into buying some program that I was told Sarah Ayers herself created with Honda,turns out it the same EG Assurance that every car lot talks you into. Emailed and asked how my financing was not through Honda either no answer! Tried to cancel the EG assurance program and was able to ...
I'm always pleased with the service advisors at Don Ayres, but I was particularly impressed with my most recent advisor, Zoe Landmeier. I was grumbling that I could never tell from the website what services my car needed nor how much it would cost (as I recall, that used to be listed for each 5,000, 15,000, and 30,000 miles). While I was waiting for my car, she came to the waiting room to give me a list she'd made herself of the maintenance items, at what mileages they were recommended, and what each service cost, highlighting the ones that were needed ...
100% on my service manager! However I did not understand with getting the service package, why a filter needed to be replaced at 13k miles, not even a year old. ??
Every staff member was knowledgeable and helpful without being pushy. They left no questions unanswered
Jeremy is always very helpful in answering questions and making sure I am confident in my choices for any work done to my Hondas.
I brought my crv in for an oil change. Everything went fine and Connor was very helpful.
This was our first experience with Jeremy as our service agent. He took the time to get to know us and did an excellent job informing of us our options to best take care of our Honda. I am looking forward to our partnership moving forward.
We had met Skylar several years ago and were impressed with his knowledge. At that time, we were not able to purchase a Honda. This time around, when we were in the market for a car, we went to Skylar for help and were able to find just the right Honda for us!
Our salesman Brandon was great, very patient with us as we looked at a few different brand of vans and narrowed our choices down to finally buying the Oddesy
Very helpful and friendly, answered any questions or concerns I had. Also made me aware of other past due or upcoming maintenance that needs done. They already had it broke down with cost for me with out me asking. That is great service right there.
Connor is a very knowledgeable service advisory!
They were organized and true to their word
Love the new showroom and car repair shop. Customer service is GREAT! I love my Honda CR-V and I have had several.
Addison was great. He discussed what my car needed, gave me the pricing, and performed the services. He was very thorough. He texted me when it was finished and gave me the total I owed.
Dillon does an amazing job every time I am at Don Ayres Honda. He is up front about everything that needs to be completed and is very transparent on pricing. He always goes the extra mile to make sure my car is well taken care of and explains everything to me to ensure I am comfortable as well. His Customer Service is next level amazing. Dillon is one of the best people I have ever worked with when it comes to vehicle service. I would highly recommend to anyone!!
Recall on CRV was performed, car inspected, and I was shuttled to the mall to pass the time.
My experience with the service department at Don Ayres was superb. Dillon did an excellent job from the moment I arrived. He is very personable, kind, and thorough. He went the extra mile to make sure I was cared for, and my questions were answered.
Fantastic customer service!
Efficient, friendly, and very trustworthy. They have kept my CRV running like a top for 13 years!!
Great place to buy a car.
They were nice. I just didn't expect to be there from 10AM in the morning to 4pm in the afternoon.
Courtney was very thorough in her explanations of the services needed. She was also courteous, and kept me informed throughout the service process.
Shawn was great and took care us. This is the 3rd vehicle we have purchased from Shawn and Don Ayers.
My husband and I had a great experience at Don Ayers when purchasing our new car! Everyone we worked with was great, especially Matthew Hill, he was very friendly, knowledgeable, and patient when we were deciding on what was best for us! He made car shopping easy and showed us all the different models we were between. Thank you Matthew and Don Ayers!
Danien was super helpful!
Paul, was very professional and helpful. I know he will give me his best
Matthew Hill was extremely helpful as I worked through what I was looking for in a new vehicle! Everyone I dealt with was very professional and welcoming.
Had a great visit for my oil change. Dainan is great to work with!! Tells me what I need to do at my next visit
Quality of service was top notch
Dillon is such a good service technician. I appreciate his honesty, friendliness, and helpfulness. The waiting area is very inviting, comfortable, and bright. I love all the incredible staff and services at Don Ayres.