Customer Testimonials
I had called with a rather unusual request and Kyle Bertsch and Doug Settle went above and beyond to help me get taken care of. Highly recommend. Thank you
I cannot say enough great things about Don Ayers Honda! From start to finish, the entire experience is absolutely first-class. I have been going to them for the past 12-13 years. The professionalism, customer service, and genuine care they show their customers truly set them apart.
A huge thank you to Rick and Andy for going above and beyond to make everything such a smooth and enjoyable experience. Both were incredibly helpful, knowledgeable, professional, and genuinely great people. They always make me feel valued and took the time to make sure everything was handled the right way.
It's refreshing ... Read More Google - Nov 11, 2026
We just purchased a 2027 Honda CRV. I would recommend to anyone who is buying a new Honda from Don Ayres to ask for Alex. He was very knowledgeable and answered all of our questions. We really appreciated the fact that he was not high-pressure and gave us time to think over our decision. Alex made the buying experience very pleasant and made sure that we were satisfied. This is our fifth Honda, and when we buy another one, we will make sure to ask for Alex!!
Their sales department is terrible. They aren’t knowledgeable and they won’t work with you. They were actually rude to us when we were trying to buy a Passport. We went to Gurley Leep in Elkhart. They were nice, knowledgeable, and they gave us a great deal. Don Ayres lost out on a sale on a Passport Sport Elite. I would never buy a vehicle here. The service department does a good job but they push for services that aren’t necessary sometimes.
My car is listed on Facebook and I had a rep from DON Ayres Honda. Call me and say they can get close to my price if I would bring my car in they would look at it and make me an offer so I played their game went there and they offered me almost $6000 less than what I was asking on Facebook. Don’t get lured in by them like I did.
We purchased a 2021 Honda CRV last week at Don Ayers. I commend Alex Lawrence for his patience in showing us several models before settling on the 2021. This is a second CRV purchase through Don Ayers.
I had a wonderful experience with Don Ayers Honda, when you go in ask for Adam Haggard he was amazing!
We had a great experience with Don Ayres! Brandon Wachenschwanz was very helpful, answered all our questions and was just great to work with! Thank you!
We don't go anywhere else now. Phenomenal team!
If you need a dependable vehicle go here! John got us financing and great warranty! Alex and Jack showed us the right truck! Caleb and Rick got the deal done! Made me feel at home, I'm thinking about just going in there and hanging out!
Great experience at Don Ayres Honda in Fort Wayne! Tony C. in sales was excellent—friendly, responsive, knowledgeable, and never pushy. He made the entire process easy and comfortable. John B. in finance was equally great. He was informative, transparent, and flexible when discussing additional coverage options and costs. Overall, a smooth, positive experience from start to finish. My wife and I highly recommend Tony, John, and the team at Don Ayres Honda!
Rick Kruger made my car buying experience enjoyable, easy and kinda fun . This is the 3rd vehicle I have purchased from Rick Kruger. Rick Kruger made it easy because of the knowledge and experience he has. I simply met with Rick Kruger and looked at a couple of different vehicles and picked the one I loved most. The rest was sign here…
Brandon W was fantastic to work with. I appreciated his professionalism. He also made himself available post-sale. He followed up to see if we had any questions once we had owned and driven the vehicle for a while — which we did! We will reach out to him again in the future for both our personal vehicle purchases, as well as for potential business purchases.
Isaac Sauder was wonderful to work with! I appreciate him working so hard to get me into my Honda Pilot Black Edition!
I had an issue with my Honda HRV a few weeks ago and stopped in to the service department without an appointment. I talked with tech support Danny Gaspar and he went above and beyond to get me on my way. Thanks so much for your excellent assistance!!
Brandon W was the BEST! He was so knowledgeable about all of the cars and helped us find the perfect fit for our family!!
We recently bought a Ridgeline from Don Ayres. Our salesman, Isaac made the buying experience pleasant and smooth. Matt in finance made the paperwork process easy. An overall great buying experience.
Alex was amazing!! His personality made my husband, grandma in law & myself very comfortable & made the process smooth!!! I recommend asking for Alex when purchasing a vehicle from Don Ayres Honda.
Tony at Honda helped me and was amazing! He was very necessary and helpful, which all of the staff was great and friendly!
I worked with Brandon Wachenschwanz for my purchase. He was very professional, but also personable. I live two hours away and he worked/ was incredibly prompt and flexible to help me get the used Silverado that they had in stock. Highly recommend if they have what you’re looking for.
I have bought several hondas, Rick Kruger has been a part of these purchases in the past. Rick Kruger was very helpful, explained every detail, kind, curtious, answered all of my questions and concerns. Job well done, thank you Rick at Don Ayers Honda
Alex Lawrence made my shopping experience for my Ridgeline fun and easy. I felt he was very knowledgeable, honest and very efficient with the details of the purchasing process. Alex kept in contact with me from my very first inquiry which led me to purchase from Don Ayres over another Honda dealership. I would definitely reach out to him for any future purchases
We will never purchase a vehicle from Don Ares again. The sales manager started talking about something not explaining what it was and then wouldn't tell us how much it was going to cost. Also the financing thru the bank is Terrible. I like people to be honest with me and I don't feel they did.
Rick Kruger was extremely easy to work with and made the buying process fun and seamless. I would recommend Rick Kruger to everyone. #RICKatDONAYRES Rick Kruger followed up pre sale and post sale. He even answered some questions during his off time. The overall purchase was seamless and professional. He was accommodating as I changed my finance and trade in scenario a few times. He was very flexible. #RICKatDONAYRES
Thank you Tony for so kindly taking the time to help us find the best new vehicle for our mom. This was a big decision for us. From your pleasant greetings and conversation, to your knowledge of and confidence in the different product lines, to your clear guidance through the paperwork, and even setting up mom’s favorite stations on the radio, you made this a good car buying experience. Thanks again.
Tony was an absolute pleasure to work with from start to finish. When I went in looking for a car, he immediately stood out for being super nice, approachable, and remarkably chill. Car buying can easily get stressful, but Tony completely took the pressure off. He patiently guided me through every step of the process, made sure I understood everything clearly, and went above and beyond to make sure I was taken care of. If you're looking for someone who is genuine, easygoing, and truly dedicated to helping you get into the right vehicle, I can't recommend Tony ... Read More Google - Sep 16, 2026
Just purchased a 2018 Honda Odyssey. After being told everything was in order and specifically the Air conditioning we signed the paperwork. Few days later we realized it wasn’t working. Got it in a soon as we could and were told it was gonna be $900. So when it comes to doing the right thing, be prepared for the excuses. Never doing business there again 👍
Tony Chatpornsawat at Don Ayers Honda was absolutely top-notch in showing and selling me my new Civic Sport. The entire experience was smooth, quick and painless. I would advise anyone to use Tony and Don Ayers for their next purchase.
Brandon was great to work with!
Brandon is the man! Made everything easy and made sure I was making an informed decision. Ask for him!!
Very pleased with my experience purchasing an Odyssey at Don Ayres Honda.
When looking all around Indiana, Don Ayres seems to be the best price. The customer service team is amazing and gives me honest feedback if I really need a repair.
Good
I had such a great experience working with Alex! He was so patient throughout the whole process and never once made me feel pressured or rushed into making a decision. He actually listened to what I was looking for and took the time to help me find the right car; Honda Odyssey. Alex truly went above and beyond and I really appreciate how easy and comfortable he made the entire experience. I would definitely recommend him to anyone looking for a salesperson who is patient, honest, and genuinely cares about finding the right car for you!
Everyone we interacted with at DAH made our purchase feel special. Our last purchase was in 2011, and we're still driving that car! We faced a steep learning curve with our 2025 Accord, but our salesperson quickly understood our situation and provided guidance on the newest tech features, even for a basic model. We're still learning, but we know we can rely on Kyle if we encounter any features we can't figure out. We look forward to more deals with DAH in the future.
Brandon Wachenschwanz at Don Ayres Honda is very easy to work with. Great salesman.
Great service and communication!
I thought that Don Ayres was wonderful to work with. Andy, the sales rep, walked me through the process, answered every question, and got me into a vehicle that I am very satisfied with. I'm currently showing it off to my friends and telling them all about it.
These guys are fantastic & super easy to work with. Highly recommend!
I didn't drop my car off. But I did pick it up. Everyone, including Gabbie was super friendly and was in and out in less than 10 mins.
Kyle was professional, friendly and knowledgeable. Work was completed in timely manner.
Staff was friendly. Shop looks new and expensive. Not sure what else to right because 15 word minimum. Don’t like that.
Everything was explained to me in detail before any work was done. The waiting area is excellent with a wonderful coffee maker.
We recently purchased a 2024 Passport out of town, and took it to Don Ayres Honda for starter and brake warranty work. Service advisor Alex Waters was friendly, helpful, and continuously kept us updated about the progress. He promised to call us at least 10 times during the week it was in the shop, and kept his promise each time. The overall experience was exceptional, and the starter and brake issues are resolved.
Leased a new 2027 Honda HR-V. Travis Lawrence was fantastic at guiding me through the entire process, from start to finish. Service and finance people were awesome to work with as well. Customer amenities are great.
Kyle was very friendly, knowledgeable, and efficient. The work on my vehicle was completed in a timely manner.
Isaac Sauder sold me a beautiful 2026 Honda Civic sport in August 2026. His service was exceptional. Debbie Moord 3 weeks later Isaac Sauder sold my husband Bill Moord an awesome Honda Prelude! We are so sold on using Isaac to purchase our vehicles! Thanks Isaac!
20 year customer, love the line of vehicles and staff
Chris was friendly and professional and explained each step of the process. I appreciate that I can trust the service I get at Don Ayres Honda.
Friendly, knowledgeable, and efficient staff. Prior to my last vehicle, all of my vehicles were purchased at Don Ayres. I’ve always enjoyed the excellent service and welcoming atmosphere.
The service was friendly , knowledgeable and helpful. Kyle was all of these and answered my questions with clarity.
I recently had a great experience with Honda Ayres Fort Wayne. The staff was friendly, professional, and easy to work with throughout the process.....I especially appreciated the helpful customer service and attention to detail. Thanks, Chris Calabrese!!!
The scheduled repair appears to have gone smoothly. The waiting room is spacious with a very convenient beverage center.
Always friendly and service department excellent. I’ve never had a problem with them and will continue to choose Don Ayres.
Don Ayres has always given me good service over the passed couple of years I've been going to them. Always courteous and polite.
The customer service was great and professional. The information provided was helpful and I look forward to future visits.
I always have a good experience at Don Ayers. Everyone is kind, understanding, informative and never pushy. Been a client for years and plan to continue bringing my business here.
Zach is always so helpful when we have to bring our car in for service!
Trustworthy, knowledgeable service staff. Nice waiting area. Reasonable prices. Waiting time was good. Ron Conner is the best service advisor.
Always professional, courteous and know what explain everything. Definitely enjoyed talking to Chris Calabrese and the team.
My service advisor Addison is wonderful! It's great to know when I take my car in for any servicing that it's with someone who knows my car and someone that I can trust. Thank you!
Everyone seems very inviting and professional! Previously, it took much longer to get the oil changed but today was great! Kyle was extremely attentive and thorough. He represents Honda well.
They were punctual in starting on my car and fishing ahead of schedule. My service consultant was most accommodating to my needs.
Prompt polite knowledgable and quick service with the right amount of contact concerning my service for the day
They do a good job in the service department. Top notch work by Ron and crew.
They always provide exceptional service, and went above and beyond this visit when I asked for service to be complete quicker than usual.Thank you!
Customer service from the Greeting person initially to the Service Advisor was exceptional. Good advice give regarding brake condition to watch closely in next year.
Purchased two 2026 Toyota Tundra's today at the Toyota dealer. My brother is buying a camry from toyota. Tall salesman bad body language.I work hard for my money and not going to purchase right away to make you happy. Air Force Veteran . Honesty professional .
Friendly staff, great service. Appreciate the honesty in reviewing the condition of my vehicle and attention to detail.
Excellent service and excellent communication with Ron Conner! Vehicle was ready as promised with all work done. All my questions were answered.
Brought in van for recall and had a very pleasant experience with everyone during the process
Always great service a care at this dealership. Time and time again they outdo themselves
The car buying experience was easy enough. I would buy another new car if, if I ever needed too.
I have always had the best service advisors at this location and Addison was exceptional!
Fantastic customer service! Friendly and knowledgeable staff take the time to walk you through the purchasing experience.
Chris check me in and was very professional , did a great job as he explained everything concerning things that I possibility might need and I would return again to have Service number
Always satisfactory each time I come in. Will continue to come back for my service needs.
Don Ayres is a very efficient operation. They consistently have things in order and make a potential stressful situation very tolerable. Gabbie in the service department is an excellent communicator and has helped make my needs a priority.
Great service on my Pilot. Honda knows my Pilot better than anyone and the service is great. I moved here from another state so I didn't buy a car here but plan to in the future.
If you are looking for the best price on a new Honda, I would suggest going elsewhere. We visited the dealership twice during our buying process. While the sales rep was nice and informative, when it came time to work out a deal, the sales rep refused to even present an offer to the sales manager at the time, basically expecting us to pay full MSRP on the vehicle. They also expected us to sign an offer sheet agreeing to purchase before even presenting an offer to the sales manager. Additionally, I noticed that many of their new vehicles on ... Read More Google - Jul 7, 2026
I was not looking forward to buying a car, but this was a great experience. Meagan was absolutely wonderful and very knowledgeable. All the employees we worked with or just chatted with were friendly and professional. It was actually fun and very easy. I'd say the people that work at Don Ayres enjoy what they do and certainly make customers feel welcome.
Great employees that give 100%. Very clean and the new remodel is exceptional. Great value at reasonable price.
Great customer service.Good at keeping the customer updated with vechicle and issues via texts and calls.
I had to reschedule my appointment due to a death in the family - everyone went above and beyond to make that appointment happen. I truly appreciate the service - this is my 3rd Honda and I would never buy a car that was not a Honda - truly exceptional service and people to deal with. thank you.
Routine service was respectful of my time (I had a meeting that morning), and very professional. Associates were friendly and helpful.
Excellent. Chris was very knowledgeable & helpful. One of the main reasons I buy from Don Ayers. Service manager, Doug Settle is also excellent.
I had exceptional service! Our service advisor, Addison was so very polite and kind! My visit was very easy and nice!
Our tech was Zach. He was friendly, helpful, kind and thorough. Wish I could have him each time I come in!!
Clean efficient and friendly. Did not over sell services or claim the car needed a lot of work..
Jeremy Sullivan is professional & courteous to his customers needs. I appreciate his knowlege & genuine care.
