New iPads streamline service experience

We are pleased to announce that our service department is going high-tech.

Now, when you visit the Don Ayres Honda service department, you will have the option of checking out directly with your service advisor — a streamlined process made possible with the purchase of eight iPads.

So, how does this new check-out procedure work?

When you come in for service, you’ll check in with your service advisor just as you have in the past. When your car is ready, customers paying with a debit or credit card are welcome to pay directly with their service advisor. If you have any questions, your service advisor will be able to answer them directly at that time.

Your service advisor will then swipe your debit or credit card and ask you to provide an electronic signature with your finger. Please note: The process is 100 percent secure. Your credit card information will never be stored on our iPad devices, and members of our service team do not have access to confidential financial information.

Service advisor Doug Waltz said customers who have taken advantage of the new system this past week are excited. “We are using cutting-edge technology,” Waltz says. “Customers love it.”

In the coming months, we look forward to using our iPads to further enhance your service experience. We intend to use the devices to take pictures of your car when there’s something we’d like you to see. In addition, we will soon be able to send you a text message to let you know when your service work is complete, as well.