Working in used car sales can be tricky, but Shannon Hoover says one of the most important attributes of a good salesman is being a good listener. Shannon, a used car consultant at Don Ayres for six years, says people looking for a pre-owned vehicle don’t often have a specific car in mind. Instead, they’re…
As always, we love receiving mail from satisfied customers. Thank you to Laura for taking the time to tell us about a great service experience she recently had at Don Ayres. Hello,Laura I recently moved to Warsaw and had to bring my 2000 Accord in for service (the ‘Check Engine’ light was on). Jeremy Sullivan…
We hate to break it to you, but when it comes to “spring cleaning,” you really can’t forget about your car. Months of winter weather can take their toll, so we’ve put together a little checklist to help you make sure your car is ready to roll: Remove winter tires. If you have all-season tires,…
As always, we love to hear from our satisfied customers. Thanks to all who take the time to keep in touch with us via Facebook, Twitter, email and good ‘ole fashioned snail mail! Keep those letters coming! To the Don Ayres Service Team: I’ve been a satisfied customer of Don Ayres Honda Service for a…
Your car’s headlights, tail lights and brake lights will undoubtedly go out from time to time, but don’t drag your feet about getting them fixed! Driving without the proper automobile lights is a safety hazard, and to be frank, it’s against the law. In fact, if you think of your vehicle’s lights as an important…
There’s a lot that goes on behind the scenes at Don Ayres. Matt Faurote, who has worked at the Honda Parts Counter for about three months, says he didn’t realize the scope of day-to-day operations at the dealership until he began working here. In addition to helping walk-in customers, Matt and the rest of the…
Editor’s note: In memory of David J. Skelly, we’ve chosen to repost the profile we ran on Nov. 13, 2009. “Do unto others as you would have them do unto you.” When it comes to selling used cars, David J. Skelly says it’s important to remember the Golden Rule. Skelly, who has worked at Don…
F ront and rear tires wear differently, so it’s important to rotate your tires periodically. According to Edmunds.com, this helps equalize tread wear and maximize the life of your tires. Regular tire rotation may also be a condition of your tire warranty. But how often do you need to do this? As always, check your…
Sometimes, things don’t work out exactly as planned. Shannon Heitkamp intended to go into the field of accounting after college, but his career took an unexpected turn. While putting himself through school, Shannon took a job at a Honda store in Michigan. He loved the job, and he didn’t look back. Today, Shannon is the…
Thanks to everyone who takes the time to write to us … we love hearing from you!!! Here’s an especially nice letter we received recently. Attn: General Manager I recently had a wonderful experience with your Honda Service Department, with special recognition going to service manager Doug Settle. This is one of the reasons I…
